What Should You Know About Social Media Monitoring?
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People are involved in regular conversations on social media, and they happen to share their experience of using a particular product. They give feedback, opinions and recommendations, explain how the product or service meets their needs, and complain about those aspects of the product in which they are not happy in the process.
Identifying these conversations of customers by knowing how and where to look for them will help you find potential clients. You can hail them, have a conversation with them, and take them around when they come to you.
Nevertheless, how are you going to be available all day to greet them? Of course, they are discussing issues that your product can address. All you have to do is pay attention to what they are saying.
With an appropriate social media monitoring plan, you can identify conversations about...